FAQs

FAQs

Can't find your question? Contact us at shoprigelboutique@gmail.com for additional help!

 

About Us

What/Who is Rigel Boutique? 

  • Visit our About Us page to read more about the business and us!

How Do I Contact You? 

Why Shop Rigel Boutique?

  • Flat Rate $6 Shipping. 
  • Free Shipping For Orders Over $75.
  • We do our best to get your order shipped the next business day 
  • Most all of our accessories are sourced from other USA small businesses, just like us! We believe in supporting others while bringing you quality items.
  • We pride ourselves in customer service and want to build long term relationships. 

Does Rigel Boutique Have a Storefront?

  • We are strictly an e-commerce company, which allows you to shop whenever and wherever 24/7! 

Orders

What Payment Options Do You Accept?

  • We accept Visa debit/credit, Mastercard, Discover, American express
  • Afterpay 
  • PayPal

What Is Afterpay?

  • It is a "shop now, enjoy now, pay later" payment option available for orders over $35 or more. In order to take advantage of Afterpay, you will need to first create an account with Afterpay. For more information and to create an account, click here

Where is My Order Confirmation?

  • As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If for some reason, you didn't get an email, pleas check your span folder and add shoprigelboutique@gmail.com to your safe sender list. 

Am I Able to Cancel My Order? 

  • Please email shoprigelboutique@gmail.com if you'd like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please note that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible. 

Can I Revise/Edit My Order? 

  • We are not able to revise any orders. If you made an error it is best to email us at shoprigelboutique@gmail.com to cancel the order and then place a new order with the correct items. 
  • We are unable to add products to an order that has already been placed. 
  • If you need to make a change to your shipping address or contact information, please email us at shoprigelboutique@gmail.com as soon as possible. 

Was I Charged Twice? 

  • If you just placed your order, what you are seeing on your bank account is an authorization. This is common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear, depending on your bank, usually within 48-72 hours. If you need help speeding up the process, please contact the issuing bank of your debit/credit card.
  • To make sure your card doesn't accidently get run twice, please only click the "Place Order" button once! 

I Get an Error Message When I Enter My Shipping and Billing Address?

  • If you are receiving an error message, there be a problem with your credit card information, billing or shipping address. The billing address has to match exactly to what your bank has on file. Double check all information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick.

My Order Won't Go Through, What Should I Do?

  • Our website works best with Google Chrome or Safari. Please ensure you are using the latest version of these browsers for best performance. 
  • Check over your credit card information, billing address and shipping address to ensure they are all correct. 
  • If you continue to receive error message please contact us at shoprigelboutique@gmail.com.

Sizing

  • We order from a variety of manufacturers, so the sizing vary from item to item. 
  • The best way to make sure you order the right size is to read the description of the item, most often we place a reference to help you decide the best fit for you.
  • We also created a General Size Guide to help find that perfect fit!

Shipping

When Will I Received My Order?

  • Items will be shipped within 3-5 business days. Please know we do work very hard to ship orders out the next business day. If you need your order quickly please contact us and we will do our best. 
  • You will received email confirmation with a tracking number once your order has shipped. 
  • Please check out our Shipping Policy for more information.

My Package is lost or I believe it was stolen, what do I do?

  • We recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommended double checking the shipping address on the e-mail to ensure it is correct. Please be sure to check with your mail carrier did not ..
    • Put your package in your mailbox
    • Leave your package at your back door or in your garage 
    • Leave your package with your neighbors or with whoever opened the door at your address 
    • Leave your package with the front desk if you live in an apartment, dorm, or gated community 
    • Leave your package in your post office box, or in your parcel locker at your local post office or in your neighborhood. 
    • If shipped with Fed-Ex or UPS that it isn't at their local office 
  • If you have a package that is missing we will do everything within our power to help find a resolution. However, we do recommend opening a claim with the delivery company and communicate with them to determine the issue. 

Item(s) Arrived Damage, What Do I Do? 

  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date. 

Returns

Do you accept returns? 

Can I exchange for a different size? 

  • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s). 

General 

Product Is Out of Stock, Will you be getting more? 

  • We are not able to reorder everything we originally ordered but we do tend to keep some basics on hand.